“Do frozen foods actually arrive safely in France?”

This is a question we often receive from first-time WASO customers. Delivery conditions in France are very different from those in Japan. Delays, lost packages, theft after delivery... it’s only natural to feel anxious.

But we’ve received messages like this:

“The dry ice had completely melted, but I was amazed that the products were still completely frozen! It really makes me appreciate the high quality of Japanese service here.”

“I was surprised at how well the items were kept frozen. As someone living in a rural area, this service is a huge help.”

In this article, we’ll explain in detail how WASO protects and delivers frozen foods.

Two Delivery Methods

At WASO, the delivery method is automatically determined based on your location.

🚐 Paris City Center, Paris Suburbs, and Parts of the Paris Outskirts (In-House Delivery Area)

For customers in the following areas, we provide in-house delivery directly by WASO’s dedicated drivers.

🗺️ Service Areas and Minimum Order Amount

🕘 Delivery Schedule

• Delivery Days: Monday, Tuesday, Wednesday, Thursday, Friday
• Delivery Time Slot: Approximately 9:30 AM to 4:45 PM
• Order Deadline: 8:00 AM on the day of delivery
• Order by 8:00 AM on the day of delivery for same-day delivery

🍱 Packaging and Quality Control

Frozen items are kept frozen in an insulated box in the driver’s vehicle until just before delivery. We’ll deliver even heavy, cumbersome rice right to your doorstep.